At GT collection, every product is carefully inspected before dispatch. Should your purchase not be right for you, you may request a return under the conditions below.
You have 14 calendar days from the day your order is delivered to notify us that you wish to return it.
After contacting us, you must send the return within the following 14 calendar days.
To request a return, email:
Please include your name, order number and the product you wish to return.
To qualify for a full refund, the product must:
- Be unworn, unused and in its original condition.
- Be free from damage, stains, odours or signs of wear.
- Include all original accessories, cards and product components.
- Be returned with its original GT collection gift box and packaging wherever reasonably possible.
You may carefully inspect or try on the product, but it must not be used beyond what is reasonably necessary to check its size, fit and appearance.
Where permitted by law, the refund may be reduced if the product has been used, damaged or returned incomplete.
GT collection does not provide free or prepaid return labels for change-of-mind returns.
Customers are responsible for:
- Arranging the return shipment.
- Paying all return shipping costs.
- Packaging the products securely.
- Keeping proof of postage and tracking information.
We strongly recommend using a tracked shipping service.
All returns must be sent to our main European return warehouse:
Name: GT collection – Returns
Company: FULLY d.o.o.
Address: Letališka cesta 30
ZIP: 1000
City: Ljubljana
Country: Slovenia, European Union
Please include your order number inside the package.
Customers returning products from outside the European Union should declare the shipment as returned goods where permitted by the carrier and customs authority.
Any customs or handling charges caused by an incorrect customs declaration may be deducted from the refund where legally permitted.
Please inspect your order after delivery and contact us promptly if the product:
- Arrived damaged.
- Has a manufacturing defect.
- Is incorrect.
- Is missing from the order.
- Is materially different from its description.
Email support@gt-collection.com with your order number and clear photographs of the product and packaging.
When the issue is confirmed as our responsibility, GT collection will provide an appropriate solution, such as a free replacement, repair or refund.
In these cases, GT collection will arrange or reimburse reasonable return shipping costs.
Damage caused by normal wear, accidental damage, improper use, water, chemicals, perfume, cosmetics or failure to follow our care instructions is not considered a manufacturing defect.
The following products cannot be returned because of a change of mind, where permitted by applicable law:
- Custom-made or personalised products.
- Create Your Own Bracelet designs.
- Engraved or individually modified products.
- Gift cards.
- Opened skincare, oral-care or personal-care products where hygiene restrictions apply.
- Products altered or repaired by the customer or a third party.
These exclusions do not apply when a product arrives damaged, defective or incorrect.
Bracelet stacks, sets and bundles sold as one product must be returned complete.
When products were purchased through a bundle offer, multi-buy promotion or free-gift promotion, the refund may be recalculated based on the products the customer keeps.
Any promotional gift connected to the returned purchase should also be returned.
We do not currently offer direct exchanges for change-of-mind returns.
To choose another size, colour, stone or design, please return the original product for a refund and place a new order.
Incorrect, damaged or defective products will be replaced without requiring the customer to place another paid order.
Once the return arrives at our warehouse, we will inspect it and notify you by email.
Approved refunds will be issued to the original payment method.
Where required by applicable law, we may withhold the refund until we receive the returned products or you provide proof that they have been sent.
Refunds will normally be processed within 14 calendar days after receiving the returned products or valid proof of return.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Return shipping costs paid by the customer are non-refundable for change-of-mind returns.
Where required by EU or UK consumer law, we will refund the cost of the least expensive standard delivery method offered for the original order.
Additional amounts paid for express, priority or expedited delivery are not refundable beyond the value of standard delivery, unless the return resulted from our error.
For US customers and customers in other countries where reimbursement is not legally required, original delivery charges are non-refundable for change-of-mind returns.
The 14-day return period is separate from the GT collection 180-day commercial warranty.
The warranty may cover qualifying manufacturing defects but does not cover normal wear, accidental damage, improper use, water damage, chemical exposure or unauthorised repairs.
The commercial warranty is provided in addition to any mandatory consumer rights available under applicable law.
For returns, damaged products or refund questions, contact:
Please include your order number in all correspondence.
