F.A.Q.

FREQUENTLY ASKED QUESTIONS

1. WHEN WILL MY ORDER SHIP?

Most orders ship within 2 business days of purchase. Shipping times may vary due to the availability of merchandise. Orders are not shipped on the weekends or holidays.

2. FREE SHIPPING WORLDWIDE ON ALL ORDERS!

All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will send you the tracking number via email in return.

3. WHAT ARE THE SHIPPING COSTS?

The shipping costs for domestic delivery (whitin Slovenia) will always be free. The shipping costs for international delivery is free of charge for all orders. If your value of order is greater than 150 USD, then you receive free EXPRESS Shipping by DHL company. 

4. DELIVERY TIME

In principle, all products in stock at any given moment are delivered within 48 hours or 1-2 business days. The delivery time for all domestic orders (whitin Slovenia) is 2-3 business days. The international delivery time is 6-8 business days. If your value of order is over 150 USD, then your package will be shipped by DHL EXPRESS (2-3 days). If your value of order is below 150 USD, then your package will be delivered by the post of Slovenia. (6-8 days). 

5. ORDER TRACKING

Once your order ships out and our database is updated with your online tracking number, we'll send you an email with the online tracking information that you can use to track your package. If 6 business days have passed and you still have not received this email from us, simply drop us an email at info@gt-collection.com and we'll check it out for you right away.

6. ORDER CANCELLATIONS

We will not be able to cancel orders once they have begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at info@gt-collection.com as soon as possible if you would like to cancel your order. 

7. HOW DO I PLACE AN ORDER?

We accept payments by Credit cards and Debit cards (VISA, MasterCard, American Express, Discover), PayPal, Wire Transfer and Cash on Delivery.

*Please note that Cash On Delivery is Available Only In SLOVENIA* 

1) Visit us at www.gt-collection.com, and find the item you'd like to order.
2) Click on the item, and then you'll arrive at its product page.
3) Select the colour and size you'd like via the drop-down menu
4) Click on the 'Buy It Now' button
5) Simply repeat the steps 1-4 above until you've added everything you want to your in your virtual cart.
6) Click on 'Checkout' at the top right corner of the page.

7) Follow the instructions to enter your shipping address, and then your payment details. Do make sure you follow the whole process by clicking on "Pay now" or "Complete Order" before you close the website. If your order is successful, you will see a page with your Order number. 

Don't see your question listed here? No worries! Simply drop us an email at info@gt-collection.com and we'll do our best to get back to you as soon as we can!

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