Most orders ship within 2 business days of purchase. Shipping times may vary due to the availability of merchandise. Orders are not shipped on the weekends or holidays.
All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will send you the tracking number via email in return.
In principle, all products in stock at any given moment are delivered within 48 hours or 1-2 business days. The delivery time for all domestic orders (whitin Slovenia) is 2-3 business days. The international delivery time is 6-12 business days. If your value of order is over 149 EUR, then your package will be shipped by DHL EXPRESS (2-3 days). If your value of order is below 149 EUR, then your package will be delivered by the post of Slovenia. (6-12 days).
Once your order ships out and our database is updated with your online tracking number, we'll send you an email with the online tracking information that you can use to track your package. If 6 business days have passed and you still have not received this email from us, simply drop us an email at firstname.lastname@example.org and we'll check it out for you right away. You can also track your order here: https://gt-collection.com/apps/trackorder
We will not be able to cancel orders once they have begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at email@example.com as soon as possible if you would like to cancel your order.
We accept payments by Credit cards and Debit cards (VISA, MasterCard, American Express, Discover) and PayPal.
1) Visit us at www.gt-collection.com, and find the item you'd like to order.
2) Click on the item, and then you'll arrive at its product page.
3) Select the colour and size you'd like via the drop-down menu
4) Click on the 'Buy It Now' button
5) Simply repeat the steps 1-4 above until you've added everything you want to your in your virtual cart.
6) Click on 'Checkout' at the top right corner of the page.
7) Follow the instructions to enter your shipping address, and then your payment details. Do make sure you follow the whole process by clicking on "Pay now" or "Complete Order" before you close the website. If your order is successful, you will see a page with your Order number.
Don't see your question listed here? No worries! Simply drop us an email at firstname.lastname@example.org and we'll do our best to get back to you as soon as we can!